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Beyond Basic Driving: Valet Safety – SS5064AE

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1

When greeting a customer, it is important to smile and be courteous, you are their first impression of your company.

True
False

2

When you have an intoxicated customer who insists on getting behind the wheel of their vehicle, you should:

Give them their keys and let them leave
Ignore them and hope they leave on foot
Argue with the customer until he no longer wants to operate his vehicle and leaves the valet are
Follow your company’s policy. If ever in doubt, contact your supervisor for assistance.

3

As a valet parking professional, safety is extremely important. What are some of the hazards you could face?

Vehicle traffic
Weather
Baggage
Parking
All of the above

4

To save time, there is no need to take a quick walk around the vehicle before you get into, park or move a car.

True
False

5

There are no hazards when helping customers with luggage

True
False

6

It is your responsibility to use good judgement and treat the customer’s vehicle with great care.

True
False

7

The most common injury to valet parking professionals are slips, trips and falls.

True
False

8

When driving, be on the lookout for other vehicles or pedestrians. Just because you can see pedestrian, it does not guarantee the pedestrian can see you.

True
False

9

If there is a slippery surface, it is your responsibility to:

Recognize it and take care of it later
Ignore it
Have another employee take care of it
Recognize and eliminate it

10

It’s the nature of the job to be in a hurry to provide good customer service for every customer. Walking and running are okay to take care of the customer promptly

True
False