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MOAB Training: Managing of Aggressive Behavior SS5096AE

Aggressive behavior is on the rise in the workplace. Are your employees prepared to deal with an angry, aggressive client? All employees need the tool .....

Aggressive behavior is on the rise in the workplace. Are your employees prepared to deal with an angry, aggressive client? All employees need the tools to effectively deal with these situations. With the proper tools, potentially violent encounters can be de-escalated and defused.  Topics covered include: strategies for preventing and diffusing aggressive behavior, methods of communication, stages of conflict and mental conditioning.

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